After holding non-stop they still refused to answer the phone. I asked to speak to a manager and the Engineer put me on hold then hung up the callĬall 3 -> I call in to ask for a manager and he refuses to get me a manager, I have to keep insisting to get a Manager on the phone and they refuse to answer the phone. I received no emails for the unlock even though the Engineer claimed it was sent. From the account I was told that it was sent out and was told condenscendingly as if I didn't check my email.
Submit 2 -> I submit again and still get no codeĬall 2 -> I call in inquiring about the unlock codes. Submit 1 -> I submit the request and it's well over 48 hours and I get no unlock code
Needless to say I had to search for the link to actually get the correct unlock site I was explicitely told this would take approximately 24 hours and to go to the att.com/unlock site to unlock the phone and the call was abrupt. At this time I've been a long term customer with AT&T since the Cingular buyout and I have only had terrible support from AT&T as they lack any Technical Knowledge or Supprot in their Technical Support.Ĭall 1 -> I call in to inquire about unlocking a old out of contract phone.
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